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Returns
Clear returns and refunds
Under New Zealand pharmacy regulations, dispensed prescription medication cannot be returned or redispensed. If something went wrong on our end, we'll put it right.
When we'll replace or refund
Contact us within 48 hours of delivery and, if possible, send a photo of the packaging and label.
- Your order arrived damaged, leaking or broken
- Chilled medication arrived outside the allowed temperature range
- You received the wrong product or dosage
- Your package was lost in transit or never delivered
- Your intake was declined after payment — you'll get a full refund
What we can't take back
Once prescription medication has left our pharmacy, it cannot be taken back, even unopened. This is a legal requirement, not a Miva policy choice. If you stop treatment, take unused medication to any New Zealand pharmacy for safe disposal — never put it in household rubbish or down the sink.
Starting a return
Email contact@joinmiva.com with your order number and a short description of the issue. Most cases are resolved within two business days and refunds are returned to your original payment method within five to ten business days.
Returns questions
Sign up with Miva
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